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The Gym Group installs Star Trek-style hologram to answer member queries
POSTED 25 Apr 2014 . BY Jak Phillips
CEO John Treharne says the hologram will add to the member experience without impacting on staff levels
Budget chain The Gym Group has boldly gone where no gym has gone before by investing in a Star trek-style virtual membership adviser at two of its city venues.

The interactive, life-size hologram has been installed on a trial basis to answer questions and assist with new member applications at The Gym Nottingham and The Gym Vauxhall in London. If the feedback is positive, virtual membership advisers will be rolled out at the other 41 Gym venues across the UK.

“The life-size hologram positioned at the entrance will provide members with an innovative means of sourcing information which is more personal than simply visiting our FAQ page on the website," said The Gym Group CEO and founder John Treharne.

"It will also give the impression of a personal meet and greet, with a smile to welcome every member who comes through the door."

Treharne added that the hologram was there to enhance the member experience but wouldn't have an impact of current staff levels, emphasising that the company recognises the technology is no substitute for ‘the personal touch’.

The company has undergone a major expansion in recent years and is currently awaiting Office of Fair Trading (OFT) approval for a proposed merger with budget rival Pure Gym. If successful, the new company (as yet unnamed) would comprise more than 100 gyms across the UK.

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Get HCM digital magazine and ezines FREE
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Jobs    News   Products   Magazine
NEWS
The Gym Group installs Star Trek-style hologram to answer member queries
POSTED 25 Apr 2014 . BY Jak Phillips
CEO John Treharne says the hologram will add to the member experience without impacting on staff levels
Budget chain The Gym Group has boldly gone where no gym has gone before by investing in a Star trek-style virtual membership adviser at two of its city venues.

The interactive, life-size hologram has been installed on a trial basis to answer questions and assist with new member applications at The Gym Nottingham and The Gym Vauxhall in London. If the feedback is positive, virtual membership advisers will be rolled out at the other 41 Gym venues across the UK.

“The life-size hologram positioned at the entrance will provide members with an innovative means of sourcing information which is more personal than simply visiting our FAQ page on the website," said The Gym Group CEO and founder John Treharne.

"It will also give the impression of a personal meet and greet, with a smile to welcome every member who comes through the door."

Treharne added that the hologram was there to enhance the member experience but wouldn't have an impact of current staff levels, emphasising that the company recognises the technology is no substitute for ‘the personal touch’.

The company has undergone a major expansion in recent years and is currently awaiting Office of Fair Trading (OFT) approval for a proposed merger with budget rival Pure Gym. If successful, the new company (as yet unnamed) would comprise more than 100 gyms across the UK.

RELATED STORIES
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UK Active and Savanta launch quarterly consumer engagement insight
Improving physical strength and fitness, mental health and confidence are the main reasons for joining a health club, while cost, time and motivation are the main reasons for leaving.
Snap Fitness' holding company – Lift Brands – is up for sale
Speaking to HCM, global CEO of Lift Brands, Ty Menzies, has confirmed that the company –  owner of Snap Fitness and Fitness On Demand – is up for sale.
Planet Fitness increases price of basic membership for first time in over 20 years
Planet Fitness has announced the repurchase of 314,000 shares at a rate of US$20 million. The Class A common stocks were repurchased and retired, using cash.
Xponential dumps Geisler as company faces investigation by US Attorney’s Office
Xponential Fitness today indefinitely suspended founder and CEO, Anthony Geisler, saying it had been notified on 7 May that the company is facing a legal challenge by the United States Attorney’s Office for the Central District of California.
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18-22 May 2024

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