Total Fitness runs 71 classes a week per club / photo: Coverme/Total Fitness
With some of the UK’s most extensive studio timetables, Total Fitness runs an average of 71 group exercise classes a week per club – more than 120 at its busiest site.
Managing this high volume and more than 300 freelance instructors was a time-consuming challenge, particularly when arranging cover due to sickness or holidays. The fitness experience managers relied on WhatsApp and other group chats, fielding messages at all hours, while instructors – sometimes teaching across multiple employers – also struggled to juggle cover requests across numerous group chats.
The compliance process was another time-consuming task with the need to manually track certificates and insurance for all team members adding to the burden. Each site had to coordinate compliance independently, placing significant demands on time and resources for managers.
One app, big impact To tackle these issues, Total Fitness trialled the CoverMe Fitness app at three clubs. The app simplifies finding class cover in just three clicks, while also streamlining compliance, recruitment and communication with instructors.
Using CoverMe, managers at the trial sites saved around 10 hours each month, with class cover rates doubling from 40 per cent to over 80 per cent. The app’s success led to a full rollout across the brand’s 15 clubs in the UK.
Product development manager, Dean Zweck, says: “Arranging cover and checking documents for compliance took each of our Fitness Experience Managers more than 10 hours a month. Extrapolating that over 15 clubs, it’s the equivalent of another full time member of the team.”
Compliance and communication “Having an automated system that notifies both clubs and instructors when certificates or insurance are due to expire has saved even more time, gives increased protection to our members and instructors, and gives us peace of mind,” continues Zweck.
“The one-way messaging broadcast feature is a game changer. Now we have a simple way to communicate information and updates to instructors in a fair, controlled and compliant way, without opening the door to a protracted dialogue.
“Our managers can now enjoy their downtown and annual leave, without being interrupted by requests on a noisy WhatsApp chat.”
CoverMe’s data insights have also helped Total Fitness identify training and recruitment needs and a new budget now supports CPDs in areas such as aqua and indoor cycling. Zweck concludes: “CoverMe has been an excellent acquisition, increasing efficiency and providing value for money.”
CoverMe, the global leader in fitness workforce management, today launches CoverMe PT, an
on-demand personal training platform that connects the right personal trainer to the right
client in under 10 seconds. [more...]
Active Blackpool is deploying Cornerstone Connect, a new digital interface allowing
disparate information from multiple systems to be aggregated into one dataset, to support
its focus on reducing health inequalities and improving healthy life expectancy. [more...]
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Everyone Active
Everyone Active operates leisure centres in partnership with local councils across the UK. Today, Ev [more...]
Total Fitness runs 71 classes a week per club / photo: Coverme/Total Fitness
With some of the UK’s most extensive studio timetables, Total Fitness runs an average of 71 group exercise classes a week per club – more than 120 at its busiest site.
Managing this high volume and more than 300 freelance instructors was a time-consuming challenge, particularly when arranging cover due to sickness or holidays. The fitness experience managers relied on WhatsApp and other group chats, fielding messages at all hours, while instructors – sometimes teaching across multiple employers – also struggled to juggle cover requests across numerous group chats.
The compliance process was another time-consuming task with the need to manually track certificates and insurance for all team members adding to the burden. Each site had to coordinate compliance independently, placing significant demands on time and resources for managers.
One app, big impact To tackle these issues, Total Fitness trialled the CoverMe Fitness app at three clubs. The app simplifies finding class cover in just three clicks, while also streamlining compliance, recruitment and communication with instructors.
Using CoverMe, managers at the trial sites saved around 10 hours each month, with class cover rates doubling from 40 per cent to over 80 per cent. The app’s success led to a full rollout across the brand’s 15 clubs in the UK.
Product development manager, Dean Zweck, says: “Arranging cover and checking documents for compliance took each of our Fitness Experience Managers more than 10 hours a month. Extrapolating that over 15 clubs, it’s the equivalent of another full time member of the team.”
Compliance and communication “Having an automated system that notifies both clubs and instructors when certificates or insurance are due to expire has saved even more time, gives increased protection to our members and instructors, and gives us peace of mind,” continues Zweck.
“The one-way messaging broadcast feature is a game changer. Now we have a simple way to communicate information and updates to instructors in a fair, controlled and compliant way, without opening the door to a protracted dialogue.
“Our managers can now enjoy their downtown and annual leave, without being interrupted by requests on a noisy WhatsApp chat.”
CoverMe’s data insights have also helped Total Fitness identify training and recruitment needs and a new budget now supports CPDs in areas such as aqua and indoor cycling. Zweck concludes: “CoverMe has been an excellent acquisition, increasing efficiency and providing value for money.”
An ambitious women’s-only strength and lifting studio concept is set to launch in Dallas this
September, with a wider US rollout already in active development.
Finnish outdoor fitness equipment specialist, Omnigym, has partnered with charity, Emmaüs
Solidarité, to launch an outdoor gym installation at a homeless shelter in Paris.
People taking GLP-1 weight loss medications such as Ozempic, Wegovy, Mounjaro and Zepbound
may be losing weight, but they’re also becoming less physically active, according to new
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CoverMe, the global leader in fitness workforce management, today launches CoverMe PT, an
on-demand personal training platform that connects the right personal trainer to the right
client in under 10 seconds. [more...]
Active Blackpool is deploying Cornerstone Connect, a new digital interface allowing
disparate information from multiple systems to be aggregated into one dataset, to support
its focus on reducing health inequalities and improving healthy life expectancy. [more...]
+ More featured suppliers
COMPANY PROFILES
Everyone Active Everyone Active operates leisure centres in partnership with local councils across the UK. Today, Ev [more...]
