The Technogym Ecosystem delivers a complete customer journey / Photo: technogym
In a world in which the boundaries between online and offline are increasingly blurred, being able to deliver a unique, authentic and personalised consumer experience is essential.
When it comes to fitness, users expect their exercise needs, passions and personality to be understood. They want results through personalised, engaging training experiences and expect to track their exercise and have access to their data, stored in an easy, seamless way.
Many also want to train both at the gym and at home, having the option of staying connected with their PT or coach, challenging other users within their community and running against their previous best performances.
Investment in health and wellness Today, all of this has become possible, because Technogym has been investing for many years in a unique digital ecosystem, with the aim of growing the industry, making it more attractive to end users and more credible to institutional stakeholders, such as insurance companies, health systems and the medical world.
The Technogym Ecosystem includes connected equipment, apps and live and on-demand video training content and can connect every individual user to their own personalised training experience for fitness, sport or health – anytime, anywhere.
The Technogym Ecosystem is an open platform that can be easily integrated with software applications that are already in use by health clubs, such as membership software, marketing and payment platforms, body analysis and assessment devices. It can also connect to users’ consumer apps and wearable devices.
Good for business Additionally, Mywellness, the CRM of the Technogym Ecosystem, helps facilities and businesses to accelerate their digital strategy and transformation, improving users’ experiences and increasing ROI, thanks to the surge in attraction, retention, upselling and secondary spend that it drives.
Mywellness CRM helps operators personalise every individual user’s training experience: from initial assessment and the personalisation of a programme, to follow-up and review and the sale of additional services – both in the gym environment and at home.
Furthermore, thanks to the platform’s advanced profiling, operators can activate loyalty and reward campaigns to engage members, such as Technogym’s ‘Let’s Move for a Better World’ social campaign.
Mywellness CRM personalises individual users’ training experiences thanks to a machine learning, AI-based system that optimises, progresses and adapts the training experience based on individual needs, habits and passions to boost engagement and maximise results.
"The Technogym
Ecosystem connects
every individual user
to their own personalised
training experience –
anytime, anywhere" – Nerio Alessandri, president and founder, Technogym
TECHNOGYM ECOSYSTEM INTEGRATIONS
The Technogym ecosystem is the only end-to-end solution able to adapt to the lifestyle of each user and to the business needs of operators, thanks to an unprecedented number of integrations with apps and software.
1. Membership software
As an open platform, Mywellness CRM is compatible with over 150 partner membership management software platforms, in 30 countries, with three levels of integration. Mywellness CRM automatically synchronises membership data and ensures continuity with the software in use in the facility.
2. Dashboards
Using an open API, Mywellness CRM insights can be integrated into third-party websites, dashboards and business intelligence, adapting to the needs of the facility with real-time data.
3. App and wearables
The Technogym open platform is compatible with apps such as Strava and Run Keeper and trackers such as Apple, Garmin and Polar, as well as having the latest integration with Apple Music, meaning users can listen to their favourite music while exercising.
This integration enables users to have all information recorded in one app, making the training experience seamless, continuous and always connected.
4. Assessment devices
The Technogym open platform enables customers to synchronise their health and wellbeing data (weight, muscle mass, BMI, etc) within their profile while tracking results over time.
All this is possible thanks to compatibility with third party professional and medical grade measuring devices, such as Tanita, In Body and Seca, for body assessment with or without supervision.
5. Payments
With the Technogym platform it’s possible to sell classes and services directly, managing purchases in person without having to use external payment methods, thanks to integrations with Apple Pay, Google Pay, Stripe, Visa, Mastercard and others.
Panatta brought together four of the most influential figures in bodybuilding history on the
stage of RiminiWellness 2026: Phil Heath, Lee Haney, Ronnie Coleman and Hany Rambod. [more...]
The Technogym Ecosystem delivers a complete customer journey / Photo: technogym
In a world in which the boundaries between online and offline are increasingly blurred, being able to deliver a unique, authentic and personalised consumer experience is essential.
When it comes to fitness, users expect their exercise needs, passions and personality to be understood. They want results through personalised, engaging training experiences and expect to track their exercise and have access to their data, stored in an easy, seamless way.
Many also want to train both at the gym and at home, having the option of staying connected with their PT or coach, challenging other users within their community and running against their previous best performances.
Investment in health and wellness Today, all of this has become possible, because Technogym has been investing for many years in a unique digital ecosystem, with the aim of growing the industry, making it more attractive to end users and more credible to institutional stakeholders, such as insurance companies, health systems and the medical world.
The Technogym Ecosystem includes connected equipment, apps and live and on-demand video training content and can connect every individual user to their own personalised training experience for fitness, sport or health – anytime, anywhere.
The Technogym Ecosystem is an open platform that can be easily integrated with software applications that are already in use by health clubs, such as membership software, marketing and payment platforms, body analysis and assessment devices. It can also connect to users’ consumer apps and wearable devices.
Good for business Additionally, Mywellness, the CRM of the Technogym Ecosystem, helps facilities and businesses to accelerate their digital strategy and transformation, improving users’ experiences and increasing ROI, thanks to the surge in attraction, retention, upselling and secondary spend that it drives.
Mywellness CRM helps operators personalise every individual user’s training experience: from initial assessment and the personalisation of a programme, to follow-up and review and the sale of additional services – both in the gym environment and at home.
Furthermore, thanks to the platform’s advanced profiling, operators can activate loyalty and reward campaigns to engage members, such as Technogym’s ‘Let’s Move for a Better World’ social campaign.
Mywellness CRM personalises individual users’ training experiences thanks to a machine learning, AI-based system that optimises, progresses and adapts the training experience based on individual needs, habits and passions to boost engagement and maximise results.
"The Technogym
Ecosystem connects
every individual user
to their own personalised
training experience –
anytime, anywhere" – Nerio Alessandri, president and founder, Technogym
TECHNOGYM ECOSYSTEM INTEGRATIONS
The Technogym ecosystem is the only end-to-end solution able to adapt to the lifestyle of each user and to the business needs of operators, thanks to an unprecedented number of integrations with apps and software.
1. Membership software
As an open platform, Mywellness CRM is compatible with over 150 partner membership management software platforms, in 30 countries, with three levels of integration. Mywellness CRM automatically synchronises membership data and ensures continuity with the software in use in the facility.
2. Dashboards
Using an open API, Mywellness CRM insights can be integrated into third-party websites, dashboards and business intelligence, adapting to the needs of the facility with real-time data.
3. App and wearables
The Technogym open platform is compatible with apps such as Strava and Run Keeper and trackers such as Apple, Garmin and Polar, as well as having the latest integration with Apple Music, meaning users can listen to their favourite music while exercising.
This integration enables users to have all information recorded in one app, making the training experience seamless, continuous and always connected.
4. Assessment devices
The Technogym open platform enables customers to synchronise their health and wellbeing data (weight, muscle mass, BMI, etc) within their profile while tracking results over time.
All this is possible thanks to compatibility with third party professional and medical grade measuring devices, such as Tanita, In Body and Seca, for body assessment with or without supervision.
5. Payments
With the Technogym platform it’s possible to sell classes and services directly, managing purchases in person without having to use external payment methods, thanks to integrations with Apple Pay, Google Pay, Stripe, Visa, Mastercard and others.
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