Get HCM digital magazine and ezines FREE
Sign up here ▸
Jobs   News   Features   Products   Magazine      Advertise  
Promotional feature
Les Mills

Retention starts at the very first club interaction, and members should be taken on an exciting yet structured exercise journey, says Les Mills UK


This year thousands of well-meaning rookies will join gyms and fitness facilities with their resolutions at the ready.

By the end of 30 days, almost half of them will be back to square one, defeated, discouraged and no closer to a healthier life.

It turns out that fitness is just like any addiction: it all starts with a small dose. Too many people make the mistake of leaping into exercise when baby steps are what’s needed.

A study conducted by Pennsylvania State University introduced 25 inactive adults to group fitness slowly by allowing them to ‘dip their toes’ into exercise. The result was that 20 of the group never missed a workout in 30 weeks. Not only this, they lost body fat, gained lean muscle and prevented the chances of developing cardiovascular disease.

But the really interesting news was that 20 out of the 25 study participants never missed a workout – a compliance rate of 98.8 per cent – almost unheard of in studies of this type. So instead of being overwhelmed by it all, feeling sore from overworking unfit muscles and giving up, they actually enjoyed it.

Here are three key things to keep in mind when welcoming your new members and customers into your fitness facilities:

• Start them slow – Don’t encourage them to push their bodies too soon, ensure they feel comfortable about leaving classes before the end during the first six weeks

• Build gradually – Aim towards staying for a full workout as your fitness builds

• Mix it up – Include a mix of strength, cardio and flexibility training

Increasing intensity
Despite fitness programmes being highly engaging, the real key is the gradual way in which exercisers adapt to this new routine. An initial six-week period encouraged them to dip their toes into fitness before ramping up the intensity with a six-day-a-week schedule.

The next step on this member journey is to increase the intensity. The idea is that once there is a base level of fitness, getting fitter isn’t about more time, it’s about the level of effort you put in. High-intensity interval training (HIIT) is scientifically proven to take your fitness to the next level, using short bursts of work followed by intervals for recovery.

An example of HIIT is a 30 minute LES MILLS GRIT™ workout. Here’s what researchers suggest when you are ready to add HIIT to your fitness schedule: two sessions of HIIT, two of cardio, two of strength and one of core / flexibility (see table above).

Best in class facilities drive more than 50 per cent of their membership base into group exercise classes each week, with group exercise being cited as the biggest influence (49 per cent) on how long people remain a member of the fitness facility.

It’s important to recognise that your customers’ journey starts with the first club interaction. We need to move initial interactions with potential members from product to education, letting them make informed decisions around how they can reach their goals effectively.
Les Mills Smart Start six-week & 12-week workout schedule

 



six-week & 12-week workout schedule
Here are some great cardio, strength, core, flexibility and HIIT activities you could consider

 



various activities
Researchers have developed an easy to
progress set of recommended activity levels

 



Recommended activity levels
You should start introducing HIIT training after six weeks of the new exercise programme

 



HIIT training
Membership tenure is longer among members attending fitness classes

 



Members attending fitness classes


For more information on the Les Mills Smart Start, or to attend a Les Mills Insight Seminar: +44 (0)20 7264 0200 / [email protected]
Too many people make the mistake of leaping into exercise when in fact baby steps are needed to ensure they stick with it
Too many people make the mistake of leaping into exercise when in fact baby steps are needed to ensure they stick with it
FEATURED SUPPLIERS

Legends never die: four legends, four philosophies of life
Panatta brought together four of the most influential figures in bodybuilding history on the stage of RiminiWellness 2026: Phil Heath, Lee Haney, Ronnie Coleman and Hany Rambod. [more...]

CoverMe extends matching service to personal training, rewriting how members and personal trainers connect
CoverMe, the global leader in fitness workforce management, today launches CoverMe PT, an on-demand personal training platform that connects the right personal trainer to the right client in under 10 seconds. [more...]
+ More featured suppliers  
COMPANY PROFILES
Precor

Precor promises precision-quality products with steadfast reliability that are inspired by exerciser [more...]
Perfect Gym Solutions S.A.

Perfect Gym, part of the Sport Alliance group, is a global software provider specialising in fitness [more...]
+ More profiles  
CATALOGUE GALLERY
 
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
10-12 Sep 2026

ASEAN Patio Pool Spa Expo 2026

MITEC Kuala Lumpur,Malaysia, Malaysia
+ More diary  
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
HCM
LEISURE OPPORTUNITIES
HEALTH CLUB HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026
Get HCM digital magazine and ezines FREE
Sign up here ▸
Jobs    News   Products   Magazine
Promotional feature
Les Mills

Retention starts at the very first club interaction, and members should be taken on an exciting yet structured exercise journey, says Les Mills UK


This year thousands of well-meaning rookies will join gyms and fitness facilities with their resolutions at the ready.

By the end of 30 days, almost half of them will be back to square one, defeated, discouraged and no closer to a healthier life.

It turns out that fitness is just like any addiction: it all starts with a small dose. Too many people make the mistake of leaping into exercise when baby steps are what’s needed.

A study conducted by Pennsylvania State University introduced 25 inactive adults to group fitness slowly by allowing them to ‘dip their toes’ into exercise. The result was that 20 of the group never missed a workout in 30 weeks. Not only this, they lost body fat, gained lean muscle and prevented the chances of developing cardiovascular disease.

But the really interesting news was that 20 out of the 25 study participants never missed a workout – a compliance rate of 98.8 per cent – almost unheard of in studies of this type. So instead of being overwhelmed by it all, feeling sore from overworking unfit muscles and giving up, they actually enjoyed it.

Here are three key things to keep in mind when welcoming your new members and customers into your fitness facilities:

• Start them slow – Don’t encourage them to push their bodies too soon, ensure they feel comfortable about leaving classes before the end during the first six weeks

• Build gradually – Aim towards staying for a full workout as your fitness builds

• Mix it up – Include a mix of strength, cardio and flexibility training

Increasing intensity
Despite fitness programmes being highly engaging, the real key is the gradual way in which exercisers adapt to this new routine. An initial six-week period encouraged them to dip their toes into fitness before ramping up the intensity with a six-day-a-week schedule.

The next step on this member journey is to increase the intensity. The idea is that once there is a base level of fitness, getting fitter isn’t about more time, it’s about the level of effort you put in. High-intensity interval training (HIIT) is scientifically proven to take your fitness to the next level, using short bursts of work followed by intervals for recovery.

An example of HIIT is a 30 minute LES MILLS GRIT™ workout. Here’s what researchers suggest when you are ready to add HIIT to your fitness schedule: two sessions of HIIT, two of cardio, two of strength and one of core / flexibility (see table above).

Best in class facilities drive more than 50 per cent of their membership base into group exercise classes each week, with group exercise being cited as the biggest influence (49 per cent) on how long people remain a member of the fitness facility.

It’s important to recognise that your customers’ journey starts with the first club interaction. We need to move initial interactions with potential members from product to education, letting them make informed decisions around how they can reach their goals effectively.
Les Mills Smart Start six-week & 12-week workout schedule

 



six-week & 12-week workout schedule
Here are some great cardio, strength, core, flexibility and HIIT activities you could consider

 



various activities
Researchers have developed an easy to
progress set of recommended activity levels

 



Recommended activity levels
You should start introducing HIIT training after six weeks of the new exercise programme

 



HIIT training
Membership tenure is longer among members attending fitness classes

 



Members attending fitness classes


For more information on the Les Mills Smart Start, or to attend a Les Mills Insight Seminar: +44 (0)20 7264 0200 / [email protected]
Too many people make the mistake of leaping into exercise when in fact baby steps are needed to ensure they stick with it
Too many people make the mistake of leaping into exercise when in fact baby steps are needed to ensure they stick with it
LATEST NEWS
UK updates physical activity guidelines with focus on daily movement
The UK's four Chief Medical Officers have published a refreshed edition of Physical activity guidelines: UK Chief Medical Officers' report, updating the evidence that underpins the nation's physical activity recommendations and placing greater emphasis on strength, balance, reducing sedentary behaviour and, for the first time, supporting people taking weight loss medications.
Places Leisure is working with Roberts Limbrick to build £60m wellness flagship in Basingstoke
Places Leisure has exchanged contracts to build and operate a flagship £60m water and leisure destination on behalf of Basingstoke and Deane Borough Council.
PureGym announces expansion into Ireland
The Republic of Ireland will become the latest market in PureGym’s expanding international portfolio, with the first launch planned for Dublin in 2027.
Total Fitness CEO Sophie Lawler launches leadership coaching venture
Sophie Lawler, CEO of Total Fitness, has launched a leadership coaching business aimed at helping women realise their professional potential.
Anytime Fitness targets Europe after opening a club a day in 2025
Anytime Fitness opened more than one club a day in 2025 and is on track to maintain this rate of growth this year, as parent company Purpose Brands targets further international expansion.
Everyone Active opens £33.9 million next-generation leisure and wellbeing hub
The £33.9 million Leighton Leisure and Community Centre has opened in Leighton Buzzard, UK, creating a next-generation public leisure, health and wellbeing hub for the local community.
YogaSix responds to Pilates boom with launch of strength-focused Y6 Core class
YogaSix, the yoga brand of Xponential Fitness, has launched a heated, Pilates-inspired class called Y6 Core.
Bromley’s £17m Walnuts revamp adds EGYM, rehab and recovery
Walnuts Leisure Centre in Orpington, in the London Borough of Bromley, has reopened following a £17m transformation designed to secure the long-term future of the public leisure asset and reposition it as a community wellbeing hub.
The Gym Group breaks the million members mark for the first time
The Gym Group, has announced that it's sustained positive trading momentum has continued through the first half of 2026 and the company remains confident about the outlook.
Hyrox offers charity spots in sold-out races
Hyrox has announced it will be working with a second charity in the upcoming season and offering charity spots in sold-out races.
Amped Fitness debuts Amped Universe flagship
US low-cost operator, Amped Fitness, has launched a flagship location in Texas, debuting its multi-sensory Amped Universe design architecture.
X-Club gears up to open its flagship site in central London
Luxury boutique Pilates and wellness studio, X-Club, officially launches a 4,000sq ft flagship at Marylebone on 16 July Built around X-Club’s four pillars of wellness – mind, movement, nutrition and therapy – the facility features two group exercise studi
+ More news   
 
FEATURED SUPPLIERS

Legends never die: four legends, four philosophies of life
Panatta brought together four of the most influential figures in bodybuilding history on the stage of RiminiWellness 2026: Phil Heath, Lee Haney, Ronnie Coleman and Hany Rambod. [more...]

CoverMe extends matching service to personal training, rewriting how members and personal trainers connect
CoverMe, the global leader in fitness workforce management, today launches CoverMe PT, an on-demand personal training platform that connects the right personal trainer to the right client in under 10 seconds. [more...]
+ More featured suppliers  
COMPANY PROFILES
Precor

Precor promises precision-quality products with steadfast reliability that are inspired by exerciser [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
10-12 Sep 2026

ASEAN Patio Pool Spa Expo 2026

MITEC Kuala Lumpur,Malaysia, Malaysia
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS