PRODUCT NEWS
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| Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker |
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| 16 Oct 2020 . BY Megan Whitby |
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| Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table, has been announced as a keynote |
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Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.
However, average staff turnover rates of 80-150 per cent tell us that frontline workers often feel underappreciated and underestimated.
The Global Frontline Experience Summit a is bringing together leaders from people-powered businesses committed to making frontline work awesome.
At Frontline Summit, leaders from Massage Envy, Fitness & Lifestyle Group, BurnCycle, and more than 30 other customer-obsessed service businesses will be sharing frontline stories, practices, and playbooks that they are using to win with customer experience.
Hospitality veteran and Ritz Carlton co-founder, Horst Schulze, who brings more than 65 years’ experience to the table has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.
Attendees will have the chance to hear from and virtually network with customer experience professionals and frontline leaders about how they’re approaching common challenges such as driving consistent delivery of experience at scale, attracting and retaining top frontline talent, and connecting the frontline to the bottom line.
The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations, customer experience, and HR leaders.
Following the event, all registrants will have on-demand access to the event’s content.
The event is being hosted by AskNicely and partners Skedulo, OCX Cognition, and Rep Cap.
To register for free and find out more, follow this link.
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| PRODUCT NEWS |
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| A new world for memberships |
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| During lockdown clients have had more time to self-reflect than ever before. As a result,
many are prioritising mental health and incorporating activity into their day to improve
overall wellbeing. |
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| More digital for the restart of fitness clubs |
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| After months of lockdown, people all over the world are returning to the gym with
great enthusiasm. They are doing it rapidly and with an unprecedented digital
awareness, gained over the past year. |
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| FunXtion enhance interactive workouts with the launch of Virtual Player |
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| Digital meets personal with the new Virtual Player from FunXtion, experts in interactive
fitness, which allows clubs to stream and schedule world class virtual classes anytime,
providing an interactive workout experience on the gym floor, functional area or directly to
members at home via an app. |
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Fitness Motivator
Everyone Active |
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Salary:
Competitive
Job location: Newbold Comyn Leisure Centre, Leamington Spa , United Kingdom |
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