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How to grow your spa business by 44%*
14 Nov 2019 . BY Liz Terry....
Treatwell interviews two leading spas that have significantly grown their business online.

Interview with Sabrina Zaczyk, spa manager of Spa at The Montcalm Hotel Marble Arch, London, and Paddington Boutique Spa at The Chilworth Hotel, London

How does Treatwell help grow your spa business?

In all sorts of ways! The 24-hour booking platform allows customers to book whenever they like, wherever they like. It really does bring in a constant stream of bookings.

The system is really easy to use – we just add our availability and the team at Treatwell take care of the rest.

We have a dedicated account manager, which is just brilliant – they make sure our menu is up to date and our profile is the best it can be, to bring in the most bookings it can. As a result we have more than trebled our business with Treatwell this year.

What does Treatwell do to build your spa's online reputation?

Our customers are always invited to leave a review after their spa experience, and we get so many! Treatwell sends them a £5 voucher if they leave the review, so that really helps.

We've built up a strong online reputation now, and all of these positive reviews help boost our ranking in the marketplace, plus the feedback helps us keep working towards the perfect customer experience.

Interview with Diana Bordei, spa manager of Rena Spa Holborn and Tower Bridge, London

Does Treatwell facilitate group bookings?

Yes! Treatwell has a spa concierge team who are always thinking of us for large and bespoke bookings. They organise everything, from initial customer request to finalising the booking.

They receive enquiries from customers (often looking to book for special occasions), they then reach out to us to ask whether we can accomodate the booking, and then they organise everything from there. These are often large value bookings that bring lots of new customers through the door – so extremely valuable to us.

How simple is it to manage your presence on Treatwell?

The platform is super easy to use. You can log into your account and manage everything - from your business details to adding team members.

Everything is intuitive and displays on-site exactly as you need. And if you do need a hand, your account manager is always at the end of the phone.

The support we receive is invaluable; in just the last few months, Treatwell has helped us transition through an exciting rebrand. Having previously been known as Ajala Spas we have successfully rebranded to Rena Spas, and Treatwell is now working with us to list overnight breaks online.

For more information on how to become a Treatwell partner, please click here.

*average order growth in the first 12 months
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Drummond Health & Fitness Education Academy has been providing quality health and fitness training and education for more than 35 years.
Iyashi Dôme: the original Japanese sauna
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New Rotator Shields rehabilitate rotator cuff muscles
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©Cybertrek 2020
Jobs   News   Products   Magazine
PRODUCT NEWS
How to grow your spa business by 44%*
14 Nov 2019 . BY Liz Terry....
Treatwell interviews two leading spas that have significantly grown their business online.

Interview with Sabrina Zaczyk, spa manager of Spa at The Montcalm Hotel Marble Arch, London, and Paddington Boutique Spa at The Chilworth Hotel, London

How does Treatwell help grow your spa business?

In all sorts of ways! The 24-hour booking platform allows customers to book whenever they like, wherever they like. It really does bring in a constant stream of bookings.

The system is really easy to use – we just add our availability and the team at Treatwell take care of the rest.

We have a dedicated account manager, which is just brilliant – they make sure our menu is up to date and our profile is the best it can be, to bring in the most bookings it can. As a result we have more than trebled our business with Treatwell this year.

What does Treatwell do to build your spa's online reputation?

Our customers are always invited to leave a review after their spa experience, and we get so many! Treatwell sends them a £5 voucher if they leave the review, so that really helps.

We've built up a strong online reputation now, and all of these positive reviews help boost our ranking in the marketplace, plus the feedback helps us keep working towards the perfect customer experience.

Interview with Diana Bordei, spa manager of Rena Spa Holborn and Tower Bridge, London

Does Treatwell facilitate group bookings?

Yes! Treatwell has a spa concierge team who are always thinking of us for large and bespoke bookings. They organise everything, from initial customer request to finalising the booking.

They receive enquiries from customers (often looking to book for special occasions), they then reach out to us to ask whether we can accomodate the booking, and then they organise everything from there. These are often large value bookings that bring lots of new customers through the door – so extremely valuable to us.

How simple is it to manage your presence on Treatwell?

The platform is super easy to use. You can log into your account and manage everything - from your business details to adding team members.

Everything is intuitive and displays on-site exactly as you need. And if you do need a hand, your account manager is always at the end of the phone.

The support we receive is invaluable; in just the last few months, Treatwell has helped us transition through an exciting rebrand. Having previously been known as Ajala Spas we have successfully rebranded to Rena Spas, and Treatwell is now working with us to list overnight breaks online.

For more information on how to become a Treatwell partner, please click here.

*average order growth in the first 12 months
PRODUCT NEWS
Wattbike and Intelligent Cycling partnership will create truly smart indoor cycling experiences
Wattbike has announced a new partnership with indoor cycling innovator Intelligent Cycling that will see the creation of a 'truly smart, connected' indoor cycling experience.
Pulse to debut TRAKK app at FIBO
Pulse Fitness has created TRAKK, a new fitness app that it claims will transform the way that gym operators and members track their journeys.
fibodo bolsters benefits and incentives offering with non-executive director appointment
fibodo, has appointed Brian Dunne as a non-executive director to its board, as it looks to increase distribution of its products within the benefits and incentives sectors.
ZIVA & Physical Company: A new partnership to meet all needs
Physical Company and ZIVA have announced a new distribution partnership that will see Physical Company become the exclusive UK distributor of ZIVA's commercial products.
FORA works with Power Plate to raise awareness of sitting disease through movement and vibration
With office workers spending over eight hours per day sitting at their desks, and one in six affected by mental health issues every year, it is no surprise that businesses are looking to introduce ‘wellness’ to the workplace
Training provider explains how a partnership with Fisikal transformed their business
Drummond Health & Fitness Education Academy has been providing quality health and fitness training and education for more than 35 years.
Iyashi Dôme: the original Japanese sauna
In 2004, Shogoro Uemura, CEO of Iyashi Dôme, was inspired by his father’s work to create a new treatment protocol based on the Japanese tradition of sand bathing.
Speedflex enters new partnership with Gateshead Council
HIIT specialist, Speedflex, is set to launch a new studio at Gateshead International Stadium in partnership with Gateshead Council.
Life Fitness launches on-demand workout library for cardio equipment
Fitness equipment manufacturer Life Fitness has launched Life Fitness On Demand, a digital library offering a wide range of fitness classes, exclusive to its range of touchscreen cardio equipment.
EXF Fitness successfully completes its fifth installation project for Third Space at new Islington club
Boutique Fitness equipment manufacturer, EXF Fitness, has recently completed its fifth installation project for luxury health group, Third Space.
New Rotator Shields rehabilitate rotator cuff muscles
Personal trainer Alex Klein has partnered with lawyer and entrepreneur Raj Umayavan Yadhunanthanan to create the Rotators Shield, a weighted plate that is designed to rehabilitate the rotator cuff muscles
Tribe Sports launches line of sustainable running apparel
Tribe Sports, a UK-based running apparel company, has launched its Core range, a collection of high-performance running attire made from up to 90 per cent recycled materials.
+ More products   
 
COMPANY PROFILES
Netpulse

Netpulse integrates fully with the leading fitness tracking devices and fitness apps, major cardio [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

Wattbike AtomX
Join our tribe. Become powered by Wattbike. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

02-03 Mar 2020

Quality in Wellness and Spa

IHK Potsdam, Potsdam, Germany
03-05 Mar 2020

The Professional Kitchen Show

ExCel, London, United Kingdom
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

ABOUT LEISURE MEDIA
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