POST YOUR JOB ONLINE
Free ezine/digital edition sign up
Jobs   News   Features   Video    Products   Magazine      Advertise  
Sponsored
Hussle: A risk free route to new members

More than 30,000 Hussle users have been turned into direct members in the last 18 months. Find out how Hussle can help your business bounce back


Operators lost 30-40 per cent of members during a year where the pandemic saw our industry forced to close three times. With estimates suggesting UK gyms have lost in the region of £2.3 billion in revenue it stands to reason that this year’s primary focus is going to be rebuilding memberships to recoup lost revenue and drive new income streams.

Naturally this will involve re-engaging old members and anecdotal feedback suggests operators are expecting a post-COVID ‘bounce’ on reopening, caused by significant pent-up demand. But once that wears off and the tougher summer months kick in, a more important consideration will be how to attract the 85 per cent of the population who don’t currently interact with our industry at all. This cohort is exactly the customers that fitness marketplace Hussle can help operators target.

A wider appeal
Hussle appeals to very specific customer wants – choice, freedom and flexibility.

There are customers who need more than one venue to fit their lifestyle – with access to facilities in several locations – so wouldn’t join a single gym. Then there are customers who are keen to try venues before joining directly and who try-before-they-buy via Hussle.

“This is where our Membership Conversion Service (MCS) comes into its own, generating new direct members with no marketing costs,” says Jamie Owens, director of fitness partnerships at Hussle. “We proactively encourage users to join clubs they attend regularly. On average, 26 per cent of Hussle customers go on to become direct members – more than 30,000 users have been turned into exclusive members in the last 18 months alone.

“With MCS we present a unique offer to gyms. We make joining a seamless journey for the customer and, in doing so, convert more high-value direct members.

“What makes Hussle unique in the market is that a member converted is just that, an actual member. Most marketing partners provide operators with revenue, but the customers will never become their own. Hussle isn’t trying to own the customer, just enabling them to make an informed choice – and if one gym offers the right fit, we actively encourage them to join.”

Hussle also attracts hybrid customers. “This is the area we’ve seen grow hugely during the pandemic”, says Owens. “These are the customers who get fit in numerous ways, who spend on other fitness services, but still want occasional gym access.”

Keep them engaged by being flexible
Peloton saw its quarterly workouts more than quadruple during 2020 – from 19m in Q1 to 77m in Q4, while ClubIntel reports that 72 per cent of global operators now offer on-demand and livestream workouts – up from just 25 per cent in 2019. With tech giants like Apple and Google getting involved, this member cohort is only set to grow.

These services could represent a threat to operators’ wallet share, but an October 2020 IHRSA report found 95 per cent of members miss at least one aspect of the gym; evidence that a flexible offering will be the way to ensure these modern members, who don’t want a one-size-fits-all gym, continue to use bricks and mortar facilities at least on some basis.

Increase footfall
By offering two types of pass to access venues, Hussle enables operators to create an even broader appeal. Members who need more than one venue can opt for the Multi-Club Pass – priced at a premium to protect operators’ own direct membership.

Try-before-they-buy members, alongside those wanting occasional gym access, can opt for the Day Pass, based on operators’ own prices.

Either way Hussle gets footfall through the door, risk free. “We appeal to customers by investing in two main marketing channels – direct to the consumer through big-brand partnerships with companies such as American Express and Vodafone, as well as via big-name employers providing fitness-as-a-benefit, such as Travelodge, Facebook, Channel 4, and multiple NHS trusts,” explains Owens. “And finally, our key audience is aged 20-35 – the next generation of gym members, who are typically younger than most operators’ core 40-plus audience, offering yet another opportunity to get new people engaged.”

To find out more about Hussle or to become a partner visit www.hussle.com/list-my-gym. It’s free to list a gym on the platform and we’re always keen to discuss building a recovery partnership with operators.

www.hussle.com

photo: HUSSLE

"Our audience is aged 20-35 – the next generation of gym members – offering yet another opportunity to get new people engaged"

– Jamie Owens, Hussle

“When I was working across the UK, Hussle’s flexibility allowed me to explore some great gyms that I wouldn’t have known about otherwise. “When I’m based in one place, I use Hussle to test out the best gym for me in the area and then purchase a direct membership. I always keep an eye on Hussle for new gyms, so that I can try them out when I’m travelling in different areas”

– Jordan, 36-year-old engineer, Cardiff

Rebuilding memberships is a priority as the industry comes out of lockdown Credit: photo: HUSSLE
Hussle invests in marketing to consumers via big-brand partnerships and corporate health Credit: photo: HUSSLE
FEATURED SUPPLIERS

INEOS: The future of hand-sanitising
As gyms begin to reopen, cleanliness and hygiene remain an essential part of ensuring staff and members are confident to return. [more...]

Active IQ launches two industry-ready health and fitness diplomas
Active IQ has launched two new qualifications – the Level 2 Diploma in Health and Fitness and Level 3 Diploma in Health and Fitness – to help engage learners in an industry-ready training experience that can be tailored to suit local employer needs. [more...]
+ More featured suppliers  
COMPANY PROFILES
TRIB3 International Ltd

A world class experience to challenge every client. Affordable luxury brand with award winning des [more...]
+ More profiles  
CATALOGUE GALLERY
 
+ More catalogues  

VIDEO GALLERY

CPASE creates unforgettable luxury member experience at new boutique club with Technogym
Technogym has equipped Clare Stobart's new boutique health club – CPASE. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

21-23 Jun 2021

World Spa & Wellness Asia Online Conference

Online,
24-24 Jun 2021

Post Covid Recovery Conference

Vrtual,
+ More diary  
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
HCM
LEISURE OPPORTUNITIES
HEALTH CLUB HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2021
Jobs   News   Products   Magazine
Sponsored
Hussle: A risk free route to new members

More than 30,000 Hussle users have been turned into direct members in the last 18 months. Find out how Hussle can help your business bounce back


Operators lost 30-40 per cent of members during a year where the pandemic saw our industry forced to close three times. With estimates suggesting UK gyms have lost in the region of £2.3 billion in revenue it stands to reason that this year’s primary focus is going to be rebuilding memberships to recoup lost revenue and drive new income streams.

Naturally this will involve re-engaging old members and anecdotal feedback suggests operators are expecting a post-COVID ‘bounce’ on reopening, caused by significant pent-up demand. But once that wears off and the tougher summer months kick in, a more important consideration will be how to attract the 85 per cent of the population who don’t currently interact with our industry at all. This cohort is exactly the customers that fitness marketplace Hussle can help operators target.

A wider appeal
Hussle appeals to very specific customer wants – choice, freedom and flexibility.

There are customers who need more than one venue to fit their lifestyle – with access to facilities in several locations – so wouldn’t join a single gym. Then there are customers who are keen to try venues before joining directly and who try-before-they-buy via Hussle.

“This is where our Membership Conversion Service (MCS) comes into its own, generating new direct members with no marketing costs,” says Jamie Owens, director of fitness partnerships at Hussle. “We proactively encourage users to join clubs they attend regularly. On average, 26 per cent of Hussle customers go on to become direct members – more than 30,000 users have been turned into exclusive members in the last 18 months alone.

“With MCS we present a unique offer to gyms. We make joining a seamless journey for the customer and, in doing so, convert more high-value direct members.

“What makes Hussle unique in the market is that a member converted is just that, an actual member. Most marketing partners provide operators with revenue, but the customers will never become their own. Hussle isn’t trying to own the customer, just enabling them to make an informed choice – and if one gym offers the right fit, we actively encourage them to join.”

Hussle also attracts hybrid customers. “This is the area we’ve seen grow hugely during the pandemic”, says Owens. “These are the customers who get fit in numerous ways, who spend on other fitness services, but still want occasional gym access.”

Keep them engaged by being flexible
Peloton saw its quarterly workouts more than quadruple during 2020 – from 19m in Q1 to 77m in Q4, while ClubIntel reports that 72 per cent of global operators now offer on-demand and livestream workouts – up from just 25 per cent in 2019. With tech giants like Apple and Google getting involved, this member cohort is only set to grow.

These services could represent a threat to operators’ wallet share, but an October 2020 IHRSA report found 95 per cent of members miss at least one aspect of the gym; evidence that a flexible offering will be the way to ensure these modern members, who don’t want a one-size-fits-all gym, continue to use bricks and mortar facilities at least on some basis.

Increase footfall
By offering two types of pass to access venues, Hussle enables operators to create an even broader appeal. Members who need more than one venue can opt for the Multi-Club Pass – priced at a premium to protect operators’ own direct membership.

Try-before-they-buy members, alongside those wanting occasional gym access, can opt for the Day Pass, based on operators’ own prices.

Either way Hussle gets footfall through the door, risk free. “We appeal to customers by investing in two main marketing channels – direct to the consumer through big-brand partnerships with companies such as American Express and Vodafone, as well as via big-name employers providing fitness-as-a-benefit, such as Travelodge, Facebook, Channel 4, and multiple NHS trusts,” explains Owens. “And finally, our key audience is aged 20-35 – the next generation of gym members, who are typically younger than most operators’ core 40-plus audience, offering yet another opportunity to get new people engaged.”

To find out more about Hussle or to become a partner visit www.hussle.com/list-my-gym. It’s free to list a gym on the platform and we’re always keen to discuss building a recovery partnership with operators.

www.hussle.com

photo: HUSSLE

"Our audience is aged 20-35 – the next generation of gym members – offering yet another opportunity to get new people engaged"

– Jamie Owens, Hussle

“When I was working across the UK, Hussle’s flexibility allowed me to explore some great gyms that I wouldn’t have known about otherwise. “When I’m based in one place, I use Hussle to test out the best gym for me in the area and then purchase a direct membership. I always keep an eye on Hussle for new gyms, so that I can try them out when I’m travelling in different areas”

– Jordan, 36-year-old engineer, Cardiff

Rebuilding memberships is a priority as the industry comes out of lockdown Credit: photo: HUSSLE
Hussle invests in marketing to consumers via big-brand partnerships and corporate health Credit: photo: HUSSLE
LATEST NEWS
European health club revenues fell by a third in 2020
The number of active memberships across European health clubs fell by roughly 10 million – or 15.4 per cent – during 2020, a year defined by the pandemic.
Peloton launches Corporate Wellness platform
Peloton is expanding its reach within the online fitness market with the launch of a new Corporate Wellness platform.
Calories don't count – but the way a body absorbs them does
Dr Giles Yeo, a geneticist at Cambridge University in the UK, has written a new book in which he makes the case that the current approach to understanding calories is "entirely wrong".
Memberships for new virtual personal training app, Wrkout, 'sell out in a day'
A new digital fitness platform delivering live, virtually optimised personal training has sold out all of its available memberships in a day.
Exercise should be prescribed for depression, finds report from the John W Brick Mental Health Foundation
People with depression should be prescribed exercise and then monitored for the first 12 weeks of their regime – similar to the way physical therapy is used to help people recover from injuries.
Strenuous exercise increases chance of developing motor neurone disease in some people
Frequent strenuous exercise increases the risk of developing motor neurone disease (MND) in people with certain genetic profiles.
Everyone On Demand signs four new content providers
Everyone Active has expanded its digital fitness platform, Everyone on Demand, with the addition of four new content partners.
Ban on commercial evictions to be extended until 2022
The UK government has extended the ban on commercial evictions until 25 March 2022.
Health clubs and gyms need more support to survive delay to Step 4
Operating a further four weeks at reduced capacity will place serious pressure on English fitness facilities – if the government doesn't urgently provide additional financial support.
Oxford Council offering homeless people free access to leisure centres
Oxford City Council is people experiencing homelessness free access to leisure centres.
IHRSA names Elizabeth Clark president and CEO
IHRSA has appointed Elizabeth Clark as its new president and CEO.
RSG brings John Reed brand to London
Rainer Schaller's RSG Group is bringing its John Reed brand of health clubs to the UK for the first time.
+ More news   
 
FEATURED SUPPLIERS

INEOS: The future of hand-sanitising
As gyms begin to reopen, cleanliness and hygiene remain an essential part of ensuring staff and members are confident to return. [more...]

Active IQ launches two industry-ready health and fitness diplomas
Active IQ has launched two new qualifications – the Level 2 Diploma in Health and Fitness and Level 3 Diploma in Health and Fitness – to help engage learners in an industry-ready training experience that can be tailored to suit local employer needs. [more...]
+ More featured suppliers  
COMPANY PROFILES
TRIB3 International Ltd

A world class experience to challenge every client. Affordable luxury brand with award winning des [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

CPASE creates unforgettable luxury member experience at new boutique club with Technogym
Technogym has equipped Clare Stobart's new boutique health club – CPASE. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

21-23 Jun 2021

World Spa & Wellness Asia Online Conference

Online,
24-24 Jun 2021

Post Covid Recovery Conference

Vrtual,
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2021

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS