Exercise Professionals - Debit Finance Collections DFC: Solving the member churn challenge
21 Aug 2019 Exercise professionals: News, jobs and training
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine
Product news

26 Nov 2018

Solving the member churn challenge

Supplier: Debit Finance Collections DFC
More Debit Finance Collections DFC details


Solving the member churn challenge

DFC offers simple and secure ways for gym member's to for customers to rectify defaulted payments online and track ongoing payments online or via an app
Two in. One out. This is the gruelling reality for gyms up and down the country. Even though one in seven people in the UK possess a gym membership, gyms and health clubs lose around 50 per cent of their members each year.

Mired by an explosion of competition, retention is a nut than people can’t seem to crack. It costs between 5 and 25 times more to acquire a new member than retain one.

Leading revenue management solutions company, DFC, which manages payment collections for gyms up and down the country, believes the answer lies in better payment tracking and Direct Debits.

“The retention challenge isn’t something new, but we’ve certainly found ourselves having more conversations on it now than ever before,” said Ivan Stevenson, director at DFC.

“Direct Debits give everyone control. Fitness is a seasonal business. Spreading payments allows for peaks and troughs in income.

“We’ve worked tirelessly to develop cutting-edge Direct Debit technology that reduces churn.”
One such solution is DFCs online joining portal and 24-hour sales aid, FastDD.

“FastDD is about more than improving member acquisition. It’s about making the member journey simple in order to cement loyalty. The joining process takes just three-minutes end-to-end.”

Even credit control doesn’t have to be a manual process anymore. Another of their fantastic, state-of-the-art solutions is MyPayments - DFCs simple and secure way for customers to rectify defaulted payments online and track ongoing payments through their client’s website or app.

“46 per cent of customers across DFC’s service choose to pay through MyPayments due to its convenience and simplicity and approximately 50% have had success in stage one of the default process,” Stevenson added.



Product news
NOHrD Bike combines form and function   20 Aug 2019

NOHrD Bike combines form and function

NOHrD, sister brand of WaterRower, has developed the NOHrD Bike, to meet customer demand for fitness equipment with a design-led aesthetic.

Technogym secures Trafford Leisure contract   20 Aug 2019

Technogym secures Trafford Leisure contract

Trafford Leisure has appointed Technogym as its official fitness equipment provider.

Hutchison tech upgrade transforms exercise experience at Dundee International Sports Complex   08 Aug 2019

Hutchison tech upgrade transforms exercise experience at Dundee International Sports Complex

Fitness AV specialists Hutchison Technologies have completed a major fit out at the Dundee International Sports Complex (DISC), in Dundee, Scotland.

Jordan kits out gym and training facility for Premier League club Norwich City   08 Aug 2019

Jordan kits out gym and training facility for Premier League club Norwich City

Premier League new boys Norwich City FC have benefitted from an upgraded training facility during their preparations for the upcoming Premier League season.

Pulse sign distribution deal with Limitless   07 Aug 2019

Pulse sign distribution deal with Limitless

Pulse Fitness has signed a long-term distribution agreement with Limitless Gym Equipment.

Xn Leisure launches Leisure Hub platform for gyms   06 Aug 2019

Xn Leisure launches Leisure Hub platform for gyms

Xn Leisure, a provider of IT solutions for the leisure industry, has created the Leisure Hub, a new self-service member platform that reduces the need for front of house staff in gyms.

James Moffat joins Core Health and Fitness 
  01 Aug 2019

James Moffat joins Core Health and Fitness

Core Health & Fitness has appointed James Moffat as UK national sales manager.

Kaia Personal Trainer has potential to 'democratise sustainable fitness'   30 Jul 2019

Kaia Personal Trainer has potential to 'democratise sustainable fitness'

Kaia Health has created a new personal training app that could potentially be used in health clubs to offer virtual personal training to its members.

Company details

Debit Finance Collections DFC

DFC (Debit Finance Collections plc) is a wholly-owned subsidiary of Leisure Finance plc, pioneers of membership collection on credit schemes.

Debit Finance Collections DFC
Milton Keynes
Buckinghamshire
UK

Visit website

More Debit Finance Collections DFC details



in this issue

• Equinox's home fitness launch overshadowed by Trump furore
• Holmes Place founder takes over TRIB3
• Merlin Entertainments returns to growth



Latest jobs

Jobs Search



Sales and Fitness Manager
Salary: Competitive
Location: Erith, UK
Company: Lex Leisure
Personal Trainer / Fitness Trainer
Salary: 100% of your PT earnings
Location: Birmingham, UK
Company: The Gym Group
Personal Trainer / Fitness Trainer
Salary: 100% of your PT earnings
Location: Birmingham, UK
Company: The Gym Group
Personal Trainer / Fitness Trainer
Salary: 100% of your PT earnings
Location: High Wycombe, UK
Company: The Gym Group
Personal Trainer / Fitness Trainer
Salary: 100% of your PT earnings
Location: Hamilton, UK
Company: The Gym Group
Diary dates
Powered by leisurediary.com




03 Sep 2019

Spa Business Bootcamp Course

Laico Hotels & Resorts Regency, Nairobi, Kenya


05 Sep 2019

Spa Business Bootcamp Course

Sarova Whitesands Beach Resort & Spa, Mombasa, Kenya




Health Club Management magazine 2019 issue 8
Health Club Management
2019 issue 8

View issue contents
View on turning pages
Download PDF
  Body scanning: Body image
One in five UK adults is worried about their body image. We look at how fit-tech can help to educate gym members on how to achieve a healthy transformation More>>
  Promotional feature: Power Plate
Power Plate is launching a trade in, trade up programme More>>


Health Club Management magazine 2019 issue 7

Health Club Management
2019 issue 7

View issue contents
View turning pages
Download PDF
  Investment: Active campus
University is where young people discover lifelong passions. Check out some of the new facilities promoting activity and wellness on campus More>>
  On the Cover: Rasmus Ingerslev & Dr Mouna Esmaeilzadeh
Rasmus and Dr Mouna’s ambitious plans More>>


Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd