PRODUCT NEWS
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Removing the mystery from service success |
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01 May 2007 . BY |
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Available from May, SpaAudit™ is a self-administered and customised secret shopper programme designed for the spa and salon industry.
It also provides targeted and measured feedback for every job role, asking shoppers to rate not just their satisfaction but also how important each part of the experience is to them. This provides owners and managers with an objective ‘guest seat’ view of their business and a means to assess, reward and improve team performance.
SpaAudit is implemented in three stages, commencing with the production of a list of competency tasks from which to choose in order to create a customised shopper questionnaire.
Once the questionnaire has been completed, the system will generate an invitation for sending to shoppers that gives them clear instructions on what to do next and how to access the online feedback form.
Following their spa visit, the shopper completes the form and SpaAudit turns the answers into a 'score sheet' report. An email alert is then sent to the business advising that it has been 'shopped'.
The report scores each competency, indicating exactly what is - and what isn't - working in the business.
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DIARY |
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