ResortSuite’s GuestEx realises the vision for a streamlined, integrated and consistent guest experience

In a world where technology is evolving rapidly to meet the growing demands of an emerging generation of digital natives who expect mobile-friendly 24/7 accessibility, cutting-edge software company ResortSuite’s hospitality system offers operators enhanced guest engagement alongside complete control of their booking availability.

As founder and CEO Frank Pitsikalis says: “ResortSuite offers guests a single online portal to self-book a room reservation, spa treatment, class, multi-day programme, dining reservation, golf tee time, or cabana - virtually any activity or resource available at a property. Guests can also download a branded mobile app with a mobile concierge experience allowing them to view their itinerary and add spa treatments, classes, dining reservations or golf tee times quickly and easily, as well as review statements, loyalty and privileges together with a ‘shake to ID’ feature that brings up a barcode for seamless ID and payments.”

ResortSuite specialises in integrated hospitality management systems that can be deployed in single or multi-location spas, hotels, resorts and private clubs. But where ResortSuite stands out from the software vendor crowd, is in its unique modular form, meaning it can be integrated with other hospitality systems, or adopted as a single, fully-integrated and guest-centric hospitality management platform in its entirety; an ideal fit for wellness and activity-focused hotels, resorts and destination spas.

At the heart of ResortSuite’s vision to deliver a streamlined, integrated and consistent guest experience is GuestEx, a suite of guest experience technologies that includes online booking engine ResortSuite WEB, branded mobile concierge app ResortSuite MOBILE, marketing automation ResortSuite CONNECT, and integration with ResDiary for online dining reservations. “We wanted to provide an omni-channel approach and strategy to guest engagement,” adds Pitsikalis.

GuestEx is ResortSuite’s response to the rise of the digital native generation as a dominant spending force for spa and wellness experiences, together with their very different expectations around online booking and mobile self-service. “ResortSuite GuestEx is the first platform of its kind that gives a guest a one-stop shop to book everything that a business has to offer. ResortSuite has been designed to provide the ultimate in personalised guest service no matter what channel the guest engages with, be it online, mobile, phone or face to face.”