Sofitel group selects SpaBooker’s software

SpaBooker has been picked to run operations and bookings for the global hotel chain Sofitel. The group has 28 So Spas, which will all be using SpaBooker’s web-based technology to book spa appointments online and before and after hotel guests arrive. SpaBooker’s flexible business management tools are designed to let hotel spas run on one system and provide back-end support for secure operations.

Richard Dubost, vice president of technology and information for Sofitel says: “With a unified and web-based platform, we will achieve greater integration and elevate the level of guest satisfaction while reducing operational IT tasks.”

Meanwhile, SpaBooker has also come up with a new product to simplify customer loyalty and encourage repeat custom. Promote, which will launch at Christmas, is a preset email programme that sends smart incentives based on each customer’s last visit to motivate them to rebook appointments. It runs automatically and integrates with existing SpaBooker accounts.

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SpaBooker software will be used at all 28 So Spas worldwide

Spa college software by Premier

Premier is helping students at the University of Derby, Buxton, UK, to learn about running a spa, thanks to the installation of its College by Premier product for hair and beauty courses.
College by Premier is a management software solution that’s has been created with the help of several colleges. The system enables lecturers of multiple campuses to centrally manage class timetables and run on-site commercial spa facilities – it includes full point of sale and stock control functionality. There’s also a membership system for managing on-site fitness.

Meanwhile, Premier has launched an app for Apple and Android devices to allow customers to book appointments online from their mobile phones and tablets. The app can be branded to suit a spa. Spas will be able to send out push notifications to their clients including special offers in a later version; and Premier is also developing tools so operators can interact with, and send targeted marketing to, clients through social media.

In addition, Premier is working on an app which incorporates a customisable dashboard showing key performance indicators for the spa business such as no-shows, revenue per hour, retail sales, current availability and staff performance.

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College by Premier is being used by the University of Derby, UK

SalonPOS iPad

Digital Right Brain is now offering its SalonPOS iPad app and Cloud Service on a complimentary basis with no monthly subscription fee

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SalonPOS iPad

TAC functionality for any device

TAC is developing its Reservation Assistant system so all hotel departments, including spas, can use its software on any device, anywhere.

Intended to let operators manage their activities anywhere, at any time, the new function is presented in a modern, graphical user interface for any smartphone, tablet or mobile device as well as desktops used in the concierge, reception, F&B, spa and other areas. The software – set to go live in March 2014 – automatically adapts its screen and functionality related to the device. It is a touch-optimised responsive design solution designed to let users work on activities easily and intuitively. The cloud-based solution doesn’t require a server on-site and is available as an add-on for existing customers.

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Staff can use the software on any device at any time

Full hotel integration for Book4Time

Book4Time is introducing a tool that allows a hotel’s software and Book4Time to communicate. It means guest profiles gathered by the hotel will be accessible to the spa and vice versa.

The new feature – Hotel Technology Next Generation (HTNG) – developed by vendors of systems to the hotel industry, is designed to keep spa staff well-informed. Book4Time’s integration with HTNG will allow its software to share guest profiles and appointment information with a range of property management systems, giving staff every piece of information in order to provide their guests with a more personalised spa experience. The HTNG support will be introduced to Book4Time in early 2014.

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A check-in app

A check-in app for smart devices and a self-service kiosk are now available with Dimmbizz’s Xplan spa software

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A check-in app

EZ Runner to introduce mobile web bookings

EZ Runner will be launching a mobile bookings website to enable spa customers to book online. Customers will be able to book packages, treatments and classes, make cancellations and changes, make an enquiry and pay outstanding fees or check account balances. The company’s also offering a new voucher application for spas which don’t have EZ Runner software. Spas can create and sell vouchers online and the voucher is emailed to the recipient. The spa keeps purchaser and redeemer information on file for future marketing.

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Spas can also make online vouchers

Intelligenz goes global

Intelligenz has expanded its UK-based team to support growth in Europe, the Middle East and Asia. Since opening new offices in February 2013 in Northampton, UK, the company has been building its sales, implementation and support team to manage a growing customer base.

Neil O’Connell, UK sales manager, says: “We have projects in the UK, Sweden, Taiwan, India and Romania. The breadth of our solution – which covers spa, fitness, F&B and golf – and it’s contemporary architecture is winning us business. It’s been developed in the last five years with web, mobile phone and self-service interactions in mind.”

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