Exercise Professionals - Debit Finance Collections DFC: Providing cohesive leisure integration solutions
17 Nov 2017 Exercise professionals: News, jobs and training
 
 
HOME
JOBS
NEWS
FEATURES
PRODUCTS
FREE DIGITAL SUBSCRIPTION
PRINT SUBSCRIPTION
ADVERTISE
CONTACT US
Sign up for FREE ezine
Product news

12 Oct 2017

Providing cohesive leisure integration solutions

Supplier: Debit Finance Collections DFC
More Debit Finance Collections DFC details


Providing cohesive leisure integration solutions

OCL partnered with DFC almost three years ago, based on DFC’s cohesive integration solutions
Busy leisure facilities will understand the significance behind an exceptional customer relationship management (CRM) system.

A joined-up approach to all operational functions is the key to a streamlined business and this is often the catalyst that encourages fitness organisations like Oldham Community Leisure (OCL) to partner with leading Direct Debit collection bureau DFC.

Sleeker administration

OCL is an Industrial and Provident Society that is responsible for the operation and development of 7 leisure facilities across Oldham. They continuously work hard to improve the health, wellbeing and activity levels of the people in Oldham.

OCL partnered with DFC almost three years ago, based on DFC’s cohesive integration solutions that dovetailed nicely with their current CRM operation. Managing information, such as membership sign ups, changes and cancellations, from one central hub has made their administration process much more efficient and has cut down the number of avenues from which information is received.

Beyond this, having DFC manage their entire Direct Debit collection process has taken a weight off their shoulders and given their busy internal team the time to work on the parts of the business that truly matter to them.

Peter Howson, head of CRM at OCL, says: “It’s so helpful having everything automated. DFC collects our money and everything is updated automatically to our current system. It’s allowed for a really unified approach and has saved a lot of time at front of house.”

Working sustainably

Howson continues “if you don’t have online joining in this day and age, you’re missing out,” this was the final encouragement OCL needed to join forces with DFC.

Peter described FastDD, DFC’s online joining portal, as the most effective one they’ve encountered. He says: “It has allowed us to provide joining opportunities 24/7. We can also promote this channel which encourages more people to sign up. We offer different monthly promotions and we can add these to the portal really easily.”

FastDD has been fully integrated into OCL’s current website, allowing members to access it easily and at their convenience. This organised, paperless approach to onboarding members has proved highly beneficial to OCL’s administration team. However, member retention and credit control has also seen significant improvements. Since working with DFC, they’ve noticed a considerably positive upward trend in their collection rate and debt recovery.

Howson says: “DFC also does all the chasing for us, so there’s no need for our staff to. They are really efficient and very quick. The biggest change we’ve noticed in terms of targets is that our collection rate and debt recovery has improved. As far as the bottom line goes, they’ve made a massive difference.”

With 70 per cent of all online Direct Debits coming through DFC’s online joining portal, OCL’s next move is to allow DFC full management of all their incoming memberships. They are currently working with DFC to transfer all processes across and look forward to DFC’s continued support.


Supplier: Debit Finance Collections DFC
Milton Keynes Buckinghamshire UK
DFC (Debit Finance Collections plc) is a wholly-owned subsidiary of Leisure Finance plc, pioneers of membership collection on credit schemes.

Web: www.debitfinance.co.uk
More Debit Finance Collections DFC details

Product news
Bkool launches smart trainers   08 Nov 2017

Bkool launches smart trainers

Spanish sporting goods company Bkool has launched two new smart trainers, the Smart Pro 2 and the Smart Air, for cyclists.

Yoga Design Lab launched eco-friendly yoga mats   06 Nov 2017

Yoga Design Lab launched eco-friendly yoga mats

California based company Yoga Design Lab (YDL) has launched a range of eco-friendly yoga mats into the UK and European markets.

Life Fitness launches IC8 trainer   02 Nov 2017

Life Fitness launches IC8 trainer

Commercial supplier Life Fitness has launched the IC8, a new indoor power trainer for cyclists.

JC Leisure Solutions names new managing director   02 Nov 2017

JC Leisure Solutions names new managing director

Wetside leisure engineering company JC Leisure Solutions (JCL) has named Graham Brown as its new managing director.

Technogym awarded five-year contract at Loughborough University   01 Nov 2017

Technogym awarded five-year contract at Loughborough University

Technogym has signed a five-year contract with Loughborough University to supply its Powerbase gym on the Loughborough campus.

Speedflex launches individual training pods   31 Oct 2017

Speedflex launches individual training pods

Speedflex has expanded its offering of functional training equipment with the launch of its individual pods.

Wexer acquires Fitness First subsidiary   25 Oct 2017

Wexer acquires Fitness First subsidiary

Virtual fitness provider Wexer has purchased London-based mobile app development company Connected Fitness Labs (CFL) for an undisclosed sum.

Optimum Nutrition to host UK’s Fitness Awards for second year   24 Oct 2017

Optimum Nutrition to host UK’s Fitness Awards for second year

Optimum Nutrition is proud to announce that the Gold Standard Fitness Awards returns for 2017 to acknowledge the outstanding work of fitness professionals across the UK.

Company profile


Matrix Fitness

Matrix provides equipment to facilities in all market sectors, including private health clubs, hotels, local authorities, schools, professional sports teams, and the uniformed services.

View full profile>>

Catalogue gallery


Featured Supplier

Final opportunity to enter the Gold Standard Fitness Awards 2018

Final opportunity to enter the Gold Standard Fitness Awards 2018

Optimum Nutrition is proud to announce that the Gold Standard Fitness Awards returns for 2017 to acknowledge the outstanding work of fitness professionals across the UK. More>>




in this issue

• Pure Gym sold to US investors LGP
• 1Rebel secures £6.6m for expansion
• Admiralty Arch set for hotel conversion



Latest jobs

Jobs Search



Fitness Instructor
Location: Newbury, United Kingdom
Company: Legacy Leisure
Train as a Les Mills Instructor
Location: Nationwide, United Kingdon
Company: Les Mills
Personal Trainer
Location: Canterbury
Company: fit4less
Sway Dance Co-ordinator
Salary: Competitive
Location: Windsor, United Kingdom
Company: Legacy Leisure
Personal Trainer - Employed
Salary: Realistic OTE of £30,000
Location: Nationwide, United Kingdom
Company: Xercise4Less
Diary dates
Powered by leisurediary.com

13-17 Nov 2017

Cosmoprof Asia Hong Kong

Hong Kong Convention & Exhibition Centre, Hong Kong SAR


13-17 Nov 2017

IAAPA Attractions Expo 2017

Orange County Convention Center, Orlando, United States



Health Club Management magazine 2017 issue 11
Health Club Management
2017 issue 11

View issue contents
View on turning pages
Download PDF
  Talking point: No pain, no gain?
Are DOMS-free exercise programmes needed to get more people moving? More>>
  Fitness-kit.net: Product innovations
Lauren Heath-Jones takes a look at the latest health and fitness products and innovations, including Speedflex’s training pods and Bkool’s smart trainers More>>


Health Club Management magazine 2017 issue 10

Health Club Management
2017 issue 10

View issue contents
View turning pages
Download PDF
  Interview: Lee Mullins
The founder of Bulgari Hotel’s luxury fitness facility, Workshop Gymnasium, talks to Kate Cracknell about taking the brand to Dubai, Bali and Beijing More>>
  Safety special: Playing safe
How can instructors prioritise safety in group exercise classes without having to compromise on the fun experience and great results participants expect? More>>


Published by The Leisure Media Company Ltd Portmill House, Portmill Lane, Hitchin, Herts SG5 1DJ. Tel: +44 (0)1462 431385 | Contact us | About us | © Cybertrek Ltd